A guest walks up to self-checkout with a cart full of groceries. The team member tells her this is the ten items or less line.

She tells him to mind his own business. She’s in a rush.

He looks at the cart. Then at the sign.

She starts scanning anyway.

He says nothing.

The camera catches the look on his face.

A guest slams a battery on the customer service desk and demands a full refund. No receipt. The associate checks the system — it was purchased six months ago. The return window is thirty days.

She wants the manager.

He walks out, looks at the battery once, and says it’s just a battery. Then he walks off.

She freezes. The associate looks at the camera. Deadpan.